Hello,
One of my clients tells me, that since a few weeks his plug-in Insert/Edit file rarely works.
The pop-up shows, but no folder tree, no files.
Strangest thing is that it works sometimes, but very rarely.
The client tried on 5 computers of his company, with various results: sometimes it works, mostly it doesn't.
The server error logs show nothing.
When I try to reproduce the issue on my own station, it works flawlessly.
My only guess is a weak internet connection on their side.
Do you have any experience with this type of problem?
Would you like to have access to admin, FTP?
Thanks in advance!
One of my clients tells me, that since a few weeks his plug-in Insert/Edit file rarely works.
The pop-up shows, but no folder tree, no files.
Strangest thing is that it works sometimes, but very rarely.
The client tried on 5 computers of his company, with various results: sometimes it works, mostly it doesn't.
The server error logs show nothing.
When I try to reproduce the issue on my own station, it works flawlessly.
My only guess is a weak internet connection on their side.
Do you have any experience with this type of problem?
Would you like to have access to admin, FTP?
Thanks in advance!