Why won't JCE Pro update through the Joomla update screen?
#102823 JCE Pro update
Posted in ‘Editor’
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Latest post by cspgsl on Friday, 31 January 2020 11:25 GMT
Tuesday, 28 January 2020 19:26 GMT
Ryan
Which version of JCE Pro do you have installed?
What message are you seeing when you try and update?
What message are you seeing when you try and update?
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Tuesday, 28 January 2020 20:18 GMT
cspgsl
Sorry, I should have sent more details.
I was going from 2.8.1 to 2.8.3
It failed and provided a link to manually download the file. I don't remember an actual error message but there likely was one.
I tried it on another site from 281 to 283 and it worked so it must have something to do with the template
Going from 282.to 283 also worked on another several other sites of mine
I have another site that somehow has missed updates for awhile. It is sitting on 2.7.14 and the update does not show up in the Joomla backend. I suspect it is too old. I manually installed it.
I was going from 2.8.1 to 2.8.3
It failed and provided a link to manually download the file. I don't remember an actual error message but there likely was one.
I tried it on another site from 281 to 283 and it worked so it must have something to do with the template
Going from 282.to 283 also worked on another several other sites of mine
I have another site that somehow has missed updates for awhile. It is sitting on 2.7.14 and the update does not show up in the Joomla backend. I suspect it is too old. I manually installed it.
Tuesday, 28 January 2020 20:20 GMT
Ryan
I was going from 2.8.1 to 2.8.3
It failed and provided a link to manually download the file. I don't remember an actual error message but there likely was one.
Have you set your subscription key on this site? Please see - https://www.joomlacontenteditor.net/support/faq/subscription/using-the-subscription-key
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Friday, 31 January 2020 11:25 GMT
cspgsl
Yew, the sub key was installed already. It seems to have only been this particular site (template) as all of my other sites are updating fine (to 285 now).
I will start a new ticket if it happens in future.
Thanks
I will start a new ticket if it happens in future.
Thanks