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#100311 "Invalid JSON response" when uploading videos

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Latest post by holdsworthdesign on Thursday, 20 June 2019 23:57 BST

Wednesday, 19 June 2019 21:38 BST

holdsworthdesign
When uploading a (~300 MB) .mp4 video to their site, our client is getting a message stating "The server returned an invalid JSON response". Our client says it doesn't happen right away, but they aren't sure if it's happening part-way through the upload process or at the end of it.

It seems to be a size-related issue, as I've tested with smaller files with no issues.

Thursday, 20 June 2019 11:23 BST

Ryan
Our client says it doesn't happen right away, but they aren't sure if it's happening part-way through the upload process or at the end of it.

It seems to be a size-related issue, as I've tested with smaller files with no issues.


I have tested this with a 300Mb video and can confirm this. As smaller uploads work, I suspect this error is due to some sort of server timeout, as it did take quite some time to upload in my test.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Thursday, 20 June 2019 23:57 BST

holdsworthdesign
Cool, thanks for trying on your end! I'm going to contact the webhost to see what they can do. Thanks!