After updating Joomla! to version 3.9.22 Stable, at Components > JCE Editor Pro, I see an http error 500 "currently unable to handle this request" and an otherwise blank screen. I have JCE Editor Pro Version 2.6.15 installed, and the editor is working as expected. I have 202 days left in my subscription. Also, I reinserted my Update Key for JCE Editor Pro.

I will appreciate guidance as I want to update to the latest version of JCE Editor Pro and at present, I'm stuck.


Bill Emanuel
E-Mail: [email protected]

Thanks Ryan! I am running PHP version 7.2.23.

I searched logs and spotted a failure in error.php that my username and password do not match an account. I am reasonably certain that I am inserting the update key incorrectly or have an invalid key.

Initially, I grabbed a key stored in my 1Password file that should have been up-to-date. I am suspicious that I failed to update after my last renewal. I tried the key provided with my last renewal notification without success. I also tried a new key generated on the JCE website. Still see the page isn't working with http error 500.

At this point, I've tried several keys without success. Perhaps I trashed the JCE Pro access scheme at my end. Any advice will be greatly appreciated.

Thanks,
Bill

Ryan,

Thanks so much for you diligent help.

I lease a virtual private server, and thus I am responsible for all administrative tasks other than updates to the core systems. Since I was loosing the ability to edit content, I rolled the system back one version, which incorporates an older version of JCE. I will look into the update again at some point when I am not seeing much traffic on the site.

I did find yet another setting of 2 MB maximum upload in a configuration file. I changed it to 128 MB, consistent with several other configuration files. We'll see what that does when my site traffic is minimal.

Best regards

Bill Emanuel
E-Mail: [email protected]