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- HTTP Error 500 at Components > JCE Editor Pro
After updating Joomla! to version 3.9.22 Stable, at Components > JCE Editor Pro, I see an http error 500 "currently unable to handle this request" and an otherwise blank screen. I have JCE Editor Pro Version 2.6.15 installed, and the editor is working as expected. I have 202 days left in my subscription. Also, I reinserted my Update Key for JCE Editor Pro.
I will appreciate guidance as I want to update to the latest version of JCE Editor Pro and at present, I'm stuck.
Bill Emanuel
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
I will appreciate guidance as I want to update to the latest version of JCE Editor Pro and at present, I'm stuck.
Bill Emanuel
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
I searched logs and spotted a failure in error.php that my username and password do not match an account. I am reasonably certain that I am inserting the update key incorrectly or have an invalid key.
Initially, I grabbed a key stored in my 1Password file that should have been up-to-date. I am suspicious that I failed to update after my last renewal. I tried the key provided with my last renewal notification without success. I also tried a new key generated on the JCE website. Still see the page isn't working with http error 500.
At this point, I've tried several keys without success. Perhaps I trashed the JCE Pro access scheme at my end. Any advice will be greatly appreciated.
Thanks,
Bill
Initially, I grabbed a key stored in my 1Password file that should have been up-to-date. I am suspicious that I failed to update after my last renewal. I tried the key provided with my last renewal notification without success. I also tried a new key generated on the JCE website. Still see the page isn't working with http error 500.
At this point, I've tried several keys without success. Perhaps I trashed the JCE Pro access scheme at my end. Any advice will be greatly appreciated.
Thanks,
Bill
The subscription key does not enable or activate JCE Pro, it is only used when you are updating via the Jooma Updater, and therefore would not be the cause of the error.
Please send me a login - https://www.joomlacontenteditor.net/contact/site-login
Please send me a login - https://www.joomlacontenteditor.net/contact/site-login
Just because you're not paranoid doesn't mean everybody isn't out to get you.
The PHP configuration setting upload_max_filesize is set to 2M on your site, which restricts the size of uploaded files to 2MB or less. As the JCE Pro package is larger than 2MB, I am unable to install it on your site.
Please contact your host and get them to increase this value to 4MB or greater.
Please contact your host and get them to increase this value to 4MB or greater.
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Ryan,
Thanks so much for you diligent help.
I lease a virtual private server, and thus I am responsible for all administrative tasks other than updates to the core systems. Since I was loosing the ability to edit content, I rolled the system back one version, which incorporates an older version of JCE. I will look into the update again at some point when I am not seeing much traffic on the site.
I did find yet another setting of 2 MB maximum upload in a configuration file. I changed it to 128 MB, consistent with several other configuration files. We'll see what that does when my site traffic is minimal.
Best regards
Bill Emanuel
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Thanks so much for you diligent help.
I lease a virtual private server, and thus I am responsible for all administrative tasks other than updates to the core systems. Since I was loosing the ability to edit content, I rolled the system back one version, which incorporates an older version of JCE. I will look into the update again at some point when I am not seeing much traffic on the site.
I did find yet another setting of 2 MB maximum upload in a configuration file. I changed it to 128 MB, consistent with several other configuration files. We'll see what that does when my site traffic is minimal.
Best regards
Bill Emanuel
E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
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