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#106990 Video integration shows black preview

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Latest post by Ryan on Tuesday, 02 March 2021 16:09 GMT

susannekoepf
Hi,
on one of my client websites www.yoga-on.com I`ve really bad problems with video preview, which causes black boxes although there is a poster image (see image attached). Sometimes the posters are shown, sometimes not. Then we see black previews...

Do have any idea/any solution for my problem?
I don`t have any glue....

Best regards
Susanne

Attachments

Ryan
In which browser are you seeing this issue and on what page on the site in particular?

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

susannekoepf
Hi Ryan,

actually I can`t see the issue in any browser I`ve tested.
I also emulated the website on a Mac with Safari browser without any problems.

But my client using a Mac and Safari has ALWAYS this black video previews especially on the homepage www.yoga-on.com.

I can`t understand this 🙁 :(

Any idea? Do you think this is a browser issue?

Best regards
Susanne

Ryan
I've tested this in Safari 14.03 on OS X Big Sur and Safari 12.1 on OS X Mojave and in both tests the video displayed with the post image as expected.

This sounds a like something specific to the client's browser or OS. Not sure what it could be.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.