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#105729 Blank interface

Posted in ‘Editor’
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Latest post by alan_brown on Tuesday, 17 November 2020 22:52 GMT

alan_brown
I moved my site from a hosting company to an internal server that is behind a firewall though accessible from the internet. I installed JCE Pro with a new License Key and I have no editor interface. When I select TinyMCE I can see that interface. Do you have any suggestions?
Thank you.

Ryan
Can you type into the area where the editor should be, or is it "read-only"?

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

alan_brown
I can't type into the text area, it's completely blank. When i refresh I can see text for a couple seconds.

alan_brown
Here's a screenshot

Attachments

Ryan
In your Browser, go to View -> Developer -> Javascript Console.

Please post a screenshot of what is listed in the Console when you attempt to load the editor.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

alan_brown
Here you go ;)

alan_brown
Sorry, I didn't copy the top portion.

Attachments

Ryan
Have you made any changes to the site configuration.php file, eg: setting a value for the $live_site variable? (which should be left blank)

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

alan_brown
In response to your question: public $live_site = '';
Thank you-

Ryan
Are you able to send me a login? - https://www.joomlacontenteditor.net/contact/site-login

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Ryan
I am unable to access your site. The URL is inacessible. I receive a time out when attempting to access it.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

alan_brown
Thank you Ryan, let me see what's going on.

alan_brown
Thanks again Ryan, we located the problem and now we have the editor. 😃