Suddenly, my Subscription Key does not allow for the update of JCE on my website. Why would this happen to an active subscription?
You need to be logged in to post in the forum - Log In
An active JCE Pro Subscription is required to post in the forum - Buy a Subscription
Support is currently Offline
Official support hours
Monday to Friday
09:00 - 17:00 Europe/London (BST)
09:00 - 17:00 Europe/London (BST)
Please create a new Ticket and we will get back to you as soon as we can.
#105475 Subscription Key Not Working
Posted in ‘Editor’
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by cspgsl on Friday, 02 October 2020 14:14 BST
Friday, 02 October 2020 13:40 BST
cspgsl
I see that the message says that core cannot be installed over pro version. I installed the pro version initially so I don't know why it would give me that message in the update window
Friday, 02 October 2020 14:12 BST
Ryan
Please see - https://www.joomlacontenteditor.net/support/faq/editor/jce-core-cannot-be-installed-over-jce-pro
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Friday, 02 October 2020 14:14 BST
cspgsl
Thanks for the quick response. I manually installed Pro this time but will try that on the next update.
Please wait
Your post is being submitted…