Hi all. I'm an active Pro user. Yesterday I had my domain name changed in order to upgrade from an old Joomla 1.5 site to a new Joomla 3.9.2 site. The 3.9.2 site is where I was using my Pro JCE. Since this site got a new domain name, JCE stopped working. What to do from here?
#105094 PRO stopped working.
Posted in ‘Editor’
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by Triplicate on Thursday, 20 August 2020 14:32 BST
Tuesday, 18 August 2020 19:06 BST
Triplicate
Wednesday, 19 August 2020 09:37 BST
Ryan
JCE Pro is not restricted or limited to a specific domain.
Which JCE Pro version do you have installed? As you upgrade from Joomla 1.5 to Joomla 3.9 you may need to uninstall the version you currently have, and install the latest version - https://www.joomlacontenteditor.net/downloads/editor/pro/latest
Which JCE Pro version do you have installed? As you upgrade from Joomla 1.5 to Joomla 3.9 you may need to uninstall the version you currently have, and install the latest version - https://www.joomlacontenteditor.net/downloads/editor/pro/latest
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Wednesday, 19 August 2020 15:14 BST
Triplicate
Thanks for the reply Ryan. The version I have seems t be the latest 2.8.15. My host provider gave my site a different domain name. Since I purchased and licensed for the Pro version the domain name was something other than it is now. I was wondering if the license stopped working for that reason.
If I should reinstall and try again I can do that. Do I uninstall all of these. Please see screenshot
If I should reinstall and try again I can do that. Do I uninstall all of these. Please see screenshot
Attachments
Wednesday, 19 August 2020 15:15 BST
Ryan
Please see the instructions here - https://www.joomlacontenteditor.net/support/installation/editor#remove
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Wednesday, 19 August 2020 15:39 BST
Triplicate
The uninstall went fine. The install went fine also. When I select JCE in Global settings and then go to any article, there is no editor. Please see screen shots
Attachments
Wednesday, 19 August 2020 15:40 BST
Ryan
Please send me a login - https://www.joomlacontenteditor.net/contact/site-login
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Wednesday, 19 August 2020 16:18 BST
Ryan
It looks like you have some kind of front-end redirect to your previous domain, perhaps in the .htaccess file or at the dns level. This is causing the issues with the editor loading (and some other extensions)
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Wednesday, 19 August 2020 16:28 BST
Triplicate
Thank you Ryan... That is exactly what I'm trying to do with my host provider and I pretty sure my host provider didn't do this job correct. I'm not a programmer so where should I go from here. Are you aware of instructions on how to do this right?
Wednesday, 19 August 2020 16:31 BST
Ryan
I'm not a programmer so where should I go from here. Are you aware of instructions on how to do this right?
It depends on where the problem is. If is in the .htaccess file, then I can fix it for you if you provide with an ftp login - https://www.joomlacontenteditor.net/contact/site-login
Otherwise, it will have to be your host that fixes it.
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Wednesday, 19 August 2020 16:59 BST
Triplicate
Thank you so much Ryan. My site is a subdomain of sitemain.com. Did you want ftp.sitemain.com or do I setup ftp.ssopen.org ftp access?
Wednesday, 19 August 2020 19:26 BST
Ryan
I think ftp.ssopen.org as this is where the htaccess file might be.
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Thursday, 20 August 2020 01:04 BST
Triplicate
I may have given you incorrect info. The Joomla 3.9x site is located in public_html/sso. Also be advised my host provider is still trying to fix this issue.
Thursday, 20 August 2020 10:42 BST
Ryan
There does not appear to be anything in the htaccess file that resembles a redirect that could be causing this issue.
I think the problem is at the domain / dns level and your host will have to fix it.
I think the problem is at the domain / dns level and your host will have to fix it.
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Thursday, 20 August 2020 14:17 BST
Triplicate
Thanks for taking a look at this Ryan. Yesterday I looked in the configuraton.php file in the sso directory and it does not look right since it still has incorrect references to the old 1.5 site. It just feels suspect. Your thoughts if you get a chance?
Thursday, 20 August 2020 14:22 BST
Ryan
I have update the configuration.php with the necessary changes, and crucially, remove the $live_site value which was set to the old domain. This is usually left blank anyway as Joomla sets this value dynamically.
The admin login is now working properly and so is the editor! 😃
The admin login is now working properly and so is the editor! 😃
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Thursday, 20 August 2020 14:32 BST
Triplicate
WOW... fantastic Ryan. I'm a lucky man and your a fantastic person to step up and take care of this for me. How do I send a private message to you? You have my email address. Please reach out to me when you get a chance.