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#102075 Unable to save profile

Posted in ‘Editor’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by Ryan on Monday, 09 December 2019 12:54 GMT

Thursday, 05 December 2019 07:19 GMT

vdreyde
Hi there, I am unable to save profile changes. I have the latest Joomla 3,9,13 + tried JCE PRO 2,7,20 and 2,8,1. (PHP = 7,0,33)
This is very annoying cause I urgently need to add the caption possibility but I am unable .

Thursday, 05 December 2019 09:49 GMT

Ryan
What happens when you attempt to save the profile?

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Thursday, 05 December 2019 09:58 GMT

vdreyde
I get a http error 500
see screenshot

Attachments

Schermafbeelding 2019-12-05 om 10.57.02.png

Thursday, 05 December 2019 09:59 GMT

Ryan
Please send me a login - https://www.joomlacontenteditor.net/contact/site-login

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Thursday, 05 December 2019 11:40 GMT

vdreyde
done

Monday, 09 December 2019 12:39 GMT

vdreyde
hi there, is there any progress? I sent login details 4d ago

Monday, 09 December 2019 12:47 GMT

Ryan
There appears to be some kind of error with your template, which is unable to display an error page correctly.

Therefore I am unable to determine the cause of the problem with saving profiles, as I cannot see the details of the error message.

If you can provide these details to me, it might help to troubleshoot the problem.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Monday, 09 December 2019 12:51 GMT

vdreyde
do you mean the administrator template?

Monday, 09 December 2019 12:54 GMT

Ryan
If I switch Error Reporting in the Global Configuration to Maximum, an error regarding the error page of your front-end template is displayed when I attempt to save a JCE profile.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.