You need to be logged in to post in the forum - Log In

An active JCE Pro Subscription is required to post in the forum - Buy a Subscription

Support is currently Online

Official support hours
Monday to Friday
09:00 - 17:00 Europe/London (BST)

#100847 JCEpro 2.8. RC15 (2.8.0 beta9) white screen

Posted in ‘Editor’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by HGH on Tuesday, 22 October 2019 07:43 BST

HGH
After installing the JCEpro 2.8.0 beta9, I get a white screen, when opening the Editor.
For a short moment. I see some html-code, that disappears after about 0.5 sec. After that, the editor-area remains white.

System: Win10 (latest) and Joomla 3.9.11

Ryan
Any change with beta10 ? - https://www.joomlacontenteditor.net/downloads/editor/pro/development

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

HGH
sorry no change - see pic

Attachments

Ryan
Which browser are you using?

Please send me a login - https://www.joomlacontenteditor.net/contact/site-login

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

HGH
Hi Ryan,

I use chrome.

Login data send by email.

Ryan
This is fixed on your site with JCE Pro 2.8.0 Beta 11 - https://www.joomlacontenteditor.net/downloads/editor/pro/development

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

HGH
Hi Ryan,
thanx for working on 2.8, but there are still probs when doing frontend-editing.

1. Editor-window is overlapping at the right. See the red shape in the pic.I haven't change any parameter to JCE.
2. In the code tab, a white screen is still existing.

Attachments

Ryan
1. Editor-window is overlapping at the right. See the red shape in the pic.I haven't change any parameter to JCE.


I have fixed this on your site.

2. In the code tab, a white screen is still existing.


I'm not seeing this on your site. Perhaps a browser cache issue?

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

HGH
Hi Ryan,

thanks to you. I'ts all ok now.
Also he code-tab is ok now. I did a general cache clearing.

For my interests:
Have you changed something in my css-files or belongs the change only to JCE?

Ryan
Have you changed something in my css-files or belongs the change only to JCE?


No, all the changes are in JCE.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

HGH
Hi Ryan,

after installing 2.8 RC15 the bug is back - editor-window without any content.
All is exactly as in first post.

Ryan
I have install JCE Pro 2.8.0 RC 15 on your site and it appears to be working OK.

Please confirm.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

HGH
Ryan,
indeed, it seems to be a cache-problem.
After clearing it all, the bug is away.