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#100233 JCE Pro 2.7.14 File Manager / Image Manager buttons don't open modal

Posted in ‘Editor’
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Latest post by Redskeeter on Thursday, 13 June 2019 15:06 BST

sparkosis
I have JCE Pro installed on about 30 Joomla websites. After updating to JCE 2.7.14 I discovered on one website when I click the File Manager or Image Manager button instead of a modal opening, a small section opens on the same page in the bottom left. What opens is unusable, most of it is off the page. I've only found this on one website, but I haven't tested them all yet.

To troubleshoot this, I disabled the Profile and imported a Profile from another working website. That made no difference.
I also disabled JCH Optimize Pro plugin, and checked if there were any errors in the web dev Console. That didn't reveal anything.
I saw on another forum post it was suggested to disable compression of CSS and Javascript, but those are already disabled.
I tried installing JCE Pro 2.7.14 again but nothing changed.

See this demonstration video = https://cl.ly/ba2faf160354

I'm at a loss on what to try next. Any suggestions?

Thanks,
Richard

Redskeeter
I am having the exact same problem after updating also. Need a solution fast...

Ryan
Please clear your browser cache.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

sparkosis
Chrome browser cache cleared, website cache cleared also - no difference. It still doesn't work.

Ryan
I have made a slight modification that may help. Please download and install again - https://www.joomlacontenteditor.net/downloads/editor/pro/jce-pro-2714

Clear your browser cache.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

sparkosis
I reinstalled your new version JCE Pro 2.7.14 from your link, cleared the browser cache. Problem remains.

Ryan
Please send me a login - https://www.joomlacontenteditor.net/contact/site-login

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

sparkosis
My admin login has been sent to you. = Thanks!

Ryan
@sparkosis# This is working for me on your site, which suggests it is a caching issue of some sort, perhaps browser cache or network / proxy cache.

https://cdn.joomlacontenteditor.net/tmp/100233-jce-pro-2-7-14-file-manager-image-manager-buttons-don-t-open-modal.gif

You can try reload from the server by using CTRL + F5 to reload the editor page, which might help.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

sparkosis
Thanks, Ryan. I flushed the Cloudflare CDN and all of SiteGround's SuperCacher. It's working now!

Redskeeter
I installed the updated plugin and cleared my CDN cache and it solved the problem too. Thanks for the quick fix!:D